Unlock sim with 8-16 characters not PIN 1111

Lisa1901 · ‎04-01-2023

I have bought an EE sim for a Reolink security camera. I have put the SIM in an unblocked handset (ZTE Blade) and when it asks for the PIN I put in 1111 and it says the network is locked and it needs a PIN with between 8-16 numbers.

I have tried calling your helpline, held for 25 minutes and got cut off.

Katie_B · ‎04-01-2023

Hello @Lisa1901.

Was the Reolink Security Camera linked to any other network or has this been bought direct?

Katie

Lisa1901 · ‎04-01-2023

It was bought brand new, direct, never been used. Either way, the sim hasn’t even been in the camera yet as I can’t activate it from the phone as directed.

Katie_B · ‎04-01-2023

Hi @Lisa1901.

Is the phone an EE phone or unlocked to all networks?

Speak soon,

Katie

Lisa1901 · ‎04-01-2023

Unlocked to all networks.

Katie_B · ‎04-01-2023

Thanks for getting back to me @Lisa1901.

I'm sorry to hear you held and then the line cut off have you tried giving us a call since?

Our customer care team will be able to help further.

Katie

Lisa1901 · ‎04-01-2023

No I haven’t, as I don’t have time to risk being cut off again after half an hour. I was hoping this forum may be able to help instead. Not to worry, I’ll buy a SIM from another provider.

Katie_B · ‎04-01-2023

Hi @Lisa1901.

When you have a moment please check your community inbox.

Katie

XRaySpeX · ‎04-01-2023

You sure it's not asking for the phone's screen unlock PIN?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Lisa1901 · ‎04-01-2023

Yes, I’m sure. Thanks