Unlock sim with 8-16 characters not PIN 1111

[Lisa1901]

I have bought an EE sim for a Reolink security camera. I have put the SIM in an unblocked handset (ZTE Blade) and when it asks for the PIN I put in 1111 and it says the network is locked and it needs a PIN with between 8-16 numbers.

I have tried calling your helpline, held for 25 minutes and got cut off.

[Katie_B]

Hello @Lisa1901. 

Was the Reolink Security Camera linked to any other network or has this been bought direct?

Katie

[Lisa1901]

It was bought brand new, direct, never been used. Either way, the sim hasn’t even been in the camera yet as I can’t activate it from the phone as directed.

[Katie_B]

Hi @Lisa1901. 

Is the phone an EE phone or unlocked to all networks?

Speak soon, 

Katie

[Lisa1901]

Unlocked to all networks.

[Katie_B]

Thanks for getting back to me @Lisa1901.

I'm sorry to hear you held and then the line cut off have you tried giving us a call since?

Our customer care team will be able to help further. 

Katie

[Lisa1901]

No I haven’t, as I don’t have time to risk being cut off again after half an hour. I was hoping this forum may be able to help instead. Not to worry, I’ll buy a SIM from another provider.

[Katie_B]

Hi @Lisa1901. 

When you have a moment please check your community inbox. 

Katie

[XRaySpeX]

You sure it's not asking for the phone's screen unlock PIN?

[Lisa1901]

Yes, I’m sure. Thanks