Been trying to contact EE store to get a quote and book in a repair of my phone. It is a google phone and they recommend EE as an approved repairer. The phone gives you options, then cuts you off. Have tried a few stores and the same issues. Anyone know what is wrong?
@anitamullins The staff at the store can only answer the phone if they are free to answer. If they are dealing with customers they can not answer the phone. The device has to be sent off to be looked at before you’ll get a price to fix it they don’t repair in stores. Best just to go to a store to start the repair process.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
I am a serious health risk on public transport because of unpredictable seizures and ASD and my nearest store is Buckinghamshire so what can I do to get their safely cause I don't get any warning signs or symptoms with my seizures
Both default codes will not unlock the mobile phone so that it can be used. Then it has a message on it with a code for when a smart watch version 7 is delivered until then I'm stuck... The use of a mobile phone is a whole new level for me and it takes me longer to process things cause I suffer with ASD and unpredictable and irregular seizures... Steven Mowatt
It sounds like as you have a security lock on your phone, and they're suggesting a one-to-one session with a store guide who may be able to help you through the steps to unlock it.
The store themselves will be unable to unlock the security code, as this is a device/manufacturer feature, but they may be able to guide you how to do it.
What make / model is your phone?
By the way, we have a range of ways to support customers with additional needs. Have you had a chance to register your needs?
