Trying to top up son’s kids nav watch.

Amie94
Investigator
Investigator

‎24-07-2023 04:38 PM

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 Hi, my son has a kids nav watch registered in the number above. I have clicked on the kids nav link to top up my sons watch which takes me to this page. I have submitted my sons number for his watch but it keeps saying this and not allowing me to top up. I’ve spoke to kids nav who have recommended that I contact and speak to you regarding this. Any help would be appreciated as this watch is important for us to be able to track my son. 
thank you

 

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12 REPLIES 12
XRaySpeX
EE Community Star
EE Community Star

‎24-07-2023 05:15 PM

You don't top-up watches!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Amie94
Investigator
Investigator
In response to XRaySpeX

‎24-07-2023 05:27 PM

My sons watch has a SIM card. This allows him to be able to call and text us when out through his watch.
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XRaySpeX
EE Community Star
EE Community Star
In response to Amie94

‎24-07-2023 05:32 PM

Is the watch linked to a mobile phone?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Amie94
Investigator
Investigator
In response to XRaySpeX

‎24-07-2023 05:38 PM

The watch is a kids nav watch. It has a SIM card where my son has his own ‘phone number’ which is the SIM card in the watch and can text/call. I have an app on my phone linked to the watch so I can track him etc if that makes sense?
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Katie_B
EE Community Support Team
In response to Amie94

‎24-07-2023 05:59 PM

Hi @Amie94. 

Is the SIM inside the watch a EE pay as you go SIM?

Katie

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XRaySpeX
EE Community Star
EE Community Star
In response to Amie94

‎24-07-2023 06:37 PM

In that case, as the watch is a free-standing mobile device not linked to a phone as is usual & you seem to be trying to top-up thro' MyEE, try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is its mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Amie94
Investigator
Investigator
In response to XRaySpeX

‎24-07-2023 06:51 PM

Sent from my iPhone
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Leanne_T
EE Community Support Team
In response to Amie94

‎25-07-2023 07:48 AM - edited ‎25-07-2023 07:49 AM

Hi @Amie94 

Have you tried the fast payment link @XRaySpeX provided to top up? 

Leanne.

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Amie94
Investigator
Investigator
In response to Leanne_T

‎25-07-2023 08:01 AM

Hi,
Yes I attempted this several times and still getting ‘error occurred’
Wondering if he needs a new SIM card or something for his watch?

Sent from my iPhone
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