Hi,
I got a Samsung watch 4 last January and took it out on a 2 year contract with 4gb of Internet. I also have a Samsung sim only contract after I'd paid off my 2 year contract. I got the watch at the same time as my tarrif ended and I spoke to an advisor and then got the sim only deal. I was sent a new sim card with the watch and I have 2 phone numbers on my account, one for the watch and one for the phone.
My phone is linked to the watch, I get messages and calls etc.
I got the watch with the impression I could leave my phone at home when I run and just have the watch. Unfortunately it disconnects when I come away. I have been on the wearable app and when prompted it takes me to the EE homepage, which offers me a deal of 10gb a month for an extra cost. I got the watch with Internet for this reason so I could link it up. I can't do this, it just takes me to the home page and I can't set up my tariff.
It's taken me this long to get my head around what I need to do, as like I say it does receive texts etc when my phone is in my pocket or upstairs etc but I can't leave the house without it which is why I bought it. It hasn't been a massive issue but its annoying me now as I want to use it for the purpose I bought it for.
I've reset the watch and set it up again but I wasn't able to set up my sim/tariff again, it just connects to my phone Bluetooth.
What am I doing wrong? Have I been sent the wrong watch, is it not a cellular one?
I don't have an EE store locally.
Thanks
