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Removed from blacklist

donnag20
Visitor

Today my phone was removed from being blacklisted in error - does anyone know how long on average would it take to be active again, I should have asked while I was on the phone? Many Thanks.

 

1 SOLUTION

Accepted Solutions
BrendonH
Community Hero
Community Hero

Can take about 24 hours.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below

View solution in original post

11 REPLIES 11
BrendonH
Community Hero
Community Hero

Can take about 24 hours.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
puikwiatk40
Explorer

I will like to know how to unblock my black list with about phone 

Leanne_T
EE Community Support Team

Hi @puikwiatk40

Has the phone been reported lost or stolen?

Leanne.

mohsinkhusro
Established Contributor
Established Contributor

My iPhone was put on blacklist twice from EE accidently now no other network sim is working expect EE and EE said everything looks fine on our end, do you know why is this so and what is the solution?!!

Jon_K
Former EE Employee

Hi @mohsinkhusro.

Is your phone blacklisted or is it locked to EE?

If it was blacklisted, no SIM would work in it.

Jon

mohsinkhusro
Established Contributor
Established Contributor

Hiya, it has been removed from blacklist and EE and other Three sim is working fine but not the one I was using in it before which is from O2, it is not locked by EE it is an unlocked phone.

Jon_K
Former EE Employee

Thanks @mohsinkhusro.

If two SIM cards are working in the phone, it doesn't sound locked or blacklisted.

Does the 02 SIM work in any other phone?

Jon

mohsinkhusro
Established Contributor
Established Contributor

Yes it is working just fine in other phones I have checked.

Jon_K
Former EE Employee

I'm not sure why two SIM cards would work and one wouldn't, @mohsinkhusro.

Can you double check your IMEI number on our Unlocking Page?

Jon