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Oculus quest 3

NA075
Contributor
Contributor

‎02-11-2024 05:05 PM

Hi

  I bought an Oculus Quest 3 from the EE store at Derbion last Thursday, but it doesn’t work. I tried charging it for several hours, but it still won’t turn on. What should I do?  

Thanks

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎02-11-2024 10:27 PM

Hi @NA075 

Take it back to the store as you are entitled to a refund or replacement.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
NA075
Contributor
Contributor
In response to Northerner

‎03-11-2024 11:59 AM

Thank you so much for your message. I tried to return it today, but they didn’t accept it


0 Helpful
Ali_A
EE Community Support Team

‎03-11-2024 02:27 PM

@NA075 

Sorry to hear you're having a problem with your Meta Quest 3 purchase. 

Did the store give you a reason why they didn't accept a return? 

Have you tried the trouble shooting steps on Meta's website at Troubleshoot Meta headsets and accessories? 

Ali