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Oculus quest 3

NA075
Contributor
Contributor

‎02-11-2024 05:05 PM

Hi

  I bought an Oculus Quest 3 from the EE store at Derbion last Thursday, but it doesn’t work. I tried charging it for several hours, but it still won’t turn on. What should I do?  

Thanks

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎02-11-2024 10:27 PM

Hi @NA075 

Take it back to the store as you are entitled to a refund or replacement.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
NA075
Contributor
Contributor
In response to Northerner

‎03-11-2024 11:59 AM

Thank you so much for your message. I tried to return it today, but they didn’t accept it


0 Helpful
Ali_A
EE Community Support Team

‎03-11-2024 02:27 PM

@NA075 

Sorry to hear you're having a problem with your Meta Quest 3 purchase. 

Did the store give you a reason why they didn't accept a return? 

Have you tried the trouble shooting steps on Meta's website at Troubleshoot Meta headsets and accessories? 

Ali