My IMEI isn't recognised

[teddi97]

Hello,

I have bought a new SIM, and tried to use IMEI through but it isn't recognised for some reason. 

Please see the screenshot below.

[Eddy2760]

Is the mobile you purchased from Korea unlocked to all networks? Have you used any other uk sim in that unit? 

[Chris_B]

@Eddy2760  if you used a three Sim card in it, then the device isn’t locked. What are you trying to do.  

[Eddy2760]

@teddi97 ^^ not me lol 😂 I asked them a question lol 😂 

[teddi97]

I have been using only Three network since I have moved in UK, and I did
not unlock the content on it because I did not need it but I do need it now.

[Eddy2760]

if you have been using uk sim then there shouldn’t be a need to get the unit unlocked, there maybe a issue with the SIM card. 
do you have a EE store close to you ? If so call into store and the friendly staff will be more than happy to take a look for you 👌 

[teddi97]

Alright, I'll just go to the shop to ask. Thank you

[Eddy2760]

Your welcome 🙏