I currently have a complaint open with EE regarding being mis-sold a Google watch and wonder if anyone else has experienced this.
I recently switched from BT BB back to EE BB so I have the common issue that EE can't link my account.
Every time I call to speak about this, the agent tells me they can fix this etc etc and they never can.
I called end of January to talk about this issue and the agent started to look at my account and said that the previous agent had made a mistake and not given me the best deal and said he could save me something like £6 pm on my broadband. I think I got switched from full fibre all rounder to essentials (no idea the difference as I can't see what the all rounder was).
The agent also said he could get me a "free" pixel smart watch. I said I had a smart watch but if it's free ok.
He said this was because of the broadband deal I was on.
He said the 5G data was free.
I had to sign the documents over my mobile and while I could see a charge of £14 the total was £0 making it look like this was discounted to 0.
Bill comes in and I get charged £14.
Usually I'm suspicious of something being free but I was just so worn down by EE that I had called about my BB issue not being able to log into my BB account and this guy sounded more hopeful saying last agent had done it wrong and he had fixed it.
I did not call up looking for a watch and said to him I did not need a watch but ended up walking away with a "free" watch that I am now paying for.
EE will listen to the call and determine if they will let me out the contract !!!
I'm going to Ofcom in any case.
Has anything like this happened to anyone?
