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Galaxy watch 5

willoughby2k19
Investigator
Investigator

‎28-02-2023 06:26 AM

Hi guys so i ordered and received a galaxy watch 5 and it came with a sim card but it is a different number to what shows on my account for the watch is this normal

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎28-02-2023 08:28 AM - edited ‎01-03-2023 08:29 AM

Hi @willoughby2k19 

Thanks for coming here. 

The watch will show a different number in the My EE account for billing, this will use the same number for calls and texts as your phone when connected 🙂

The SIM card you received, did you also upgrade your phone or order a SIM Only at the same time? The watch should not come with a SIM card as this uses a built in eSIM. 

Leanne.

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PhyrePhenx
Visitor
In response to Leanne_T

‎18-05-2023 02:59 PM

this just happened to me, no new phone or upgrade just the watch and it came with a SIM card

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James_B
EE Community Support Team
In response to PhyrePhenx

‎18-05-2023 03:47 PM

Hi @PhyrePhenx,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so a member of the team can check why you were sent a new SIM.

They'll be happy to help.

James

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