This SCAM is still happening!!! I’ve been a loyal EE customer for many years. Last year i went to upgrade my phone in store and gave a figure of the highest price I could afford to pay per month. The store clerk came back with a phone for that price but also told me that as a free gift included in the cost I also can take home a free tablet. I asked him numerous times if was really free as felt too good to be true. He was adamant that yes, it was free. He even mentioned that I’d won a competition. I thanked him profusely and took the tablet home with me. The tablet hardly worked and so I gave it to my daughter who used it a few times but it kept turning off so I assumed it was glitchy and not actually useful. No wonder it was free.
A year and a half on and I am out of contract on my phone and I call to speak to EE to upgrade. The sales rep informs me that that I have been paying £15 per month for a tablet on top of my bill. The tablet is was told was a free gift!
I am understandably devastated. I feel embarrassed, let down and completely scammed.
EE apologise but explain that I have to take it up with the store and that they will not do anything further. From reading others experience I can see this is pointless and once again EE are get away with deceiving customers. After coming off the phone I google the issue and turns out this scam has been going on since 2018 and is plastered all over the EE forums. So, EE must be well aware that they are marketing free gifts yet secretly charging customers which they think is their for own phone. I am going to O2 and leaving EE. Disgusted by this company and all the sales rep you employ.
