Not able to use for calls

[CMoore123]

For the past 6 wks I have been unable to use my phone to make calls , it either doesn't connect when making or receiving a call or when it connects the person the other end can hear me but I can not hear them . I know , from both my locality and the ee shop , that is a problem new to the area I live . I've been patient,  I first popped into the shop after about 2 wks and I popped in again a fortnight ago. I was told several people had complained,  try this and try that . I tried it all .I'm still not able to use my phone , at all  ,within a couple of mile radius of home and even its not reliable.  Any help gratefully received. Thanks.

[CMoore123]

Following as i have the same problem with calls. Whdn i try the service checker it shows as currently not available . This has been going on for 6 wks now and k have been back and forth to the EE shop . 

[bristolian]

The first line check here is to report the problem via the online status checker, if it's not recognised already. Use the "check status" option on https://ee.co.uk/help/mobile-coverage-checker  - every affected user should follow this.

That should be followed up by calls to CS on 150 if unresolved.

[CMoore123]

Thanks for your reply  . I have tried this , it shows as no problem then when I click on " report a problem " I get this every time .

[Christopher_G]

Hi @CMoore123 

Do you have your mobile phone linked to your EE Online profile?

Chris

[XRaySpeX]

Why are you checking your Broadband status when you have an Android phone? You should be checking mobile network status.