Hi @suefb60 ,
If consumer credit was involved in the fraudulent tablet contract, the service provider may be guilty of financial fraud or be caught by other financial conduct rules.
EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit.
Misrepresentation and negligence would seem to be possible approaches. Legal advice would probably be required.
https://www.shlegal.com/news/financial-mis-selling-claims-a-checklist-for-carrying-out-initial-analy...
You may be interested to read about General Condition 8.
https://ee.co.uk/regulatory
What are these rules?
Our staff must be fully trained to be able to give customers all the
information that they need at the point of sale to decide about the services
and plans they are buying, whether they’re in-store, online, through our
telesales teams or through any of our partners.
What we are already doing
The principles that are covered in C8 are very much in line with we do today.
The basic rule is that when selling or marketing services we shouldn’t be
aggressive, dishonest, we shouldn’t mislead or deceive customers and we
shouldn’t contact customers in an inappropriate way. Some examples are:
▪ Missing out important information, including information that isn’t true
or is half-true and is intended to provide false or misleading information
to deliberately deceive a customer when they are deciding to buy one
of our products or plan
