Faulty add to plan

[Tuff3612]

Hi, I purchased a turtle beach headset through add to plan in March last year and haven’t used it much but in early December I noticed they no longer took a charge, I contacted EE about a replacement but they told me to contact the manufacturer, so I did and they gave me a link to a firmware update which I have tried to do but it would not complete the update. Turtle beach have said as I did not purchase direct through them I needed to return it to the place I bought it from. On the phone again with EE again this evening for nearly an hour and they are refusing to take it back! So now I’m stuck with a quite expensive paper weight. Anyone got any ideas??

thanks

[Dan486]

It was an add to plan through my online account.

The orders part of the app has been down for awhile, so I can get no information from there.

When you call 150, there is no option at all about add to plan. Not buying, returning or faults.

The guide I spoke to tried calling a team that deal with add to plan, but they refused to take the call.

As a consumer, it's not my job to spend hours of my time, chasing departments and following internal guidelines to get to the bottom of an issue.
There's a point where someone should take some ownership and do what needs to be done to get an issue resolved.

Sent from Outlook for Android<>

[Ali_A]

For faulty add-to-plan device queries it would be the option for technical faults.

Ali