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Dropped mobile "dumbphone" down the toilet

treez
Established Contributor
Established Contributor

Hi,

I have a mobile phone account with EE for my Alcatel 2057D Dumbphone.

It now doesnt work. So i need another  dumb phone. Can i just buy any  cheap dumbphone from Argos and put my SIM in it?

What if the new phone has a micro SIM card placement? ...(my SIM card is a nano SIM)....How do i change my nano SIM to say a micro SIM?....will EE    do it in one of their shops?

When i try and select a new dumb phone...should it be a 2G one or a 4G one?

Most of the cheap £12 dumbphones in Argos  seem to be with vodafone and need you to pay a £10 airtime fee......say i buy one of these ...can i just take thew SIM card out and put my SIM card in there?...or will  that phone  be locked to vodafone?...

I know that if it is locked to vodafone then it will be a waste of time trying to get them to unlock it....since when i changed from o2 to EE, o2 wouldnt unlock my phone and so i had to buy a new phone.......i then just took my old phone and my new phone into an EE shop and they just sorted it all for me.

11 REPLIES 11
Northerner
EE Community Star
EE Community Star

Hi @treez 

Buy an EE or unlocked device. Go for 4G/5G over 2G only. 

Transfer your SIM across, but if you need a new size and your SIM is not already a multi SIM then you can get a new one online or in any EE store. 

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
treez
Established Contributor
Established Contributor

Thanks, but all the under £30 dumbphones in Argos are 2G i seem to notice.

This one is £17 on Argos so i am considering buying it...it has Mini-SIM and my SIM is nano SIM...so as you say i can order another one?

https://www.argos.co.uk/product/3283343?clickPR=plp:4:372

I am hoping my nano SIM hasnt been damaged when i dropped the phone in the toilet? Will water damage it?....i think theres a microcontroller in the SIM card?

Do you know where i can order a replacement SIM on the EE Web? (just in case)

treez
Established Contributor
Established Contributor

Thanks, do you think my nano SIM card will be "dead" because i dropped the whole phone in water?

Katie_B
EE Community Support Team

Hi @treez

You're SIM may be damaged. 

Ways to order a replacement SIM can be found HERE.

Katie

treez
Established Contributor
Established Contributor

Thanks, the phone has started working again. But  i really need it for next week....and it may of course stop working....so i am thinking of buying a new "dumb phone" and getting another EE sim for that (a SIM on this same account) . Will that be possible? And please advise  on cost of doing this?

So in other words, i am wishing to have a "reserve phone", ready to use if this phone suddenly stops working. (but obviously i want it on the same EE account as my "now dry" phone.)

 

 So, Can you just get another duplicate SIM for this purpose? Sorry , but it seems such a strange thing to explain as its so open to misinterpretation due to my poor words, i must apologise.
 
Also,  incidentally, what if i get a duplicate SIM from EE and put it in another dumbphone.......then which one rings if someone gives me a call?.......you see, this is why i thought they would never give out a duplicate SIM?
 
Schockwave
EE Community Star
EE Community Star

@treez , you can only have one SIM card with your number, not two, so you would need to order a replacement SIM card. 

By the way, if you let the phone dry out, it should still work, but may not be as good as it originally was, and if it is used for emergency, then should be good enough. I always keep my old phones in case something happens, but have never had to do so, personally, just put the SIM card in the phone, if it is working ok, should not need a replacement SIM card, but if worried, just order a replacement SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
treez
Established Contributor
Established Contributor

Thanks, so what happens if someone looses there SIM card, then orders a replacement SIM, then they find there old SIM card...will that old SIM card not work?

bristolian
EE Community Star
EE Community Star

@treez wrote:

Thanks, so what happens if someone looses there SIM card, then orders a replacement SIM, then they find there old SIM card...will that old SIM card not work?


Correct. 1 number = 1 SIM. So a replacement SIM will replace an existing SIM.

A 2G phone will be perfectly usable for voice & text services, but a 4G one will give many benefits - better coverage & call quality in the short term, but there are long-term plans (many years away yet) for 2G switchoff just as 3G has already gone.

XRaySpeX
EE Community Star
EE Community Star
  1. Order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.
  2. All phones sold nowadays are sold unlocked.
  3. Better to buy a 4G/5G phone. 2G is gonna be switched off eventually.
  4. The  £10 airtime fee you are being asked to pay will be for a top-up & initial PAYG pack of allowances for a month.
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