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Phone said battery was low put on charge overnight and now doesn’t turn on

M4edwards22576
Contributor
Contributor

Phone said battery was low put on charge overnight and now doesn’t turn on. It doesn’t do anything at all. 

not been dropped 

7 REPLIES 7
Schockwave
EE Community Star
EE Community Star

@M4edwards22576 , how long have you had your phone? 

Is your charger working properly? You may want to check, as it could be the charger is faulty. Where did you get your charger? Cheap ones can become defective.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
M4edwards22576
Contributor
Contributor

Phone said battery was low put on charge overnight and now doesn’t turn on

Northerner
EE Community Star
EE Community Star

Hi @M4edwards22576 

Tried a soft reset.

Make sure the port is clean as well. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi I do believe it is under a year old but can’t remember when I bought it 

The phone won’t even turn on even when plugged into a apple approved charger

It was purchased in December 2023 so would be out of warrenty right??

@M4edwards22576 , yes it would be out of warranty, but even if the charger is an Apple one, it could develop a fault, so worth trying another charger, to see if that resolves the matter, as the battery should still charge up, as the phone is not that old, it should still be able to charge, as I have an even older phone that will still charge if needed.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.