I have made the switch from the old broadband to the new, requiring BT to come and install a new line. That part went ok. What did not go ok was someone not cancelling the old line resulting in nearly £70 aonth being taken out of my account for several months. After notifying EE of this error they still tried to take the money this month which meant I had to contact my bank and have the direct debit blocked. I have been waiting over 6 weeks for the 'stolen' money to be returned to me. I have 4 lines with ee which I will be looking inyo terminating and moving to another network provider. Have had no apology or compensation for the inconvenience absolutely disgusting. I've had lines with the same company for over 20 years and this is the thanks I get. Stay away from ee it's gone downhill.
