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Direct debit

Cupcake23
Visitor

‎26-08-2025 06:08 AM

Hi everyone , 

my direct debit for flexi plan and a mobile bill were due today but EE have only taken payment for the flexi plan but the mobile bill is marked as paid but no payment has been made for it 

can someone shed some light on my issue please 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎26-08-2025 12:11 PM

Hello @Cupcake23 ,

Welcome to the community,

Unfortunately we cannot, you would have to speak to customer services about it, we have no access to accounts and do not know who you are, sorry.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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XRaySpeX
EE Community Star
EE Community Star

‎26-08-2025 01:00 PM

@Cupcake23 : On your billing date when your DD is put in motion your mobile bill is marked as paid on the fair assumption that DD's usually work. The DD will actually be taken within a coupla days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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