Change my new contract mobile

Odmalaka2011 · ‎05-04-2024

I Start a new phone and a sim contract last week but my mobile battery is dropping very fast can I change my phone with EE. I don't have insurance

XRaySpeX · ‎05-04-2024

You don't need insurance for a faulty product. By law you can reject it in the 1st month. Otherwise call CS for a replacement.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T · ‎05-04-2024

Hi @Odmalaka2011

Thanks for coming here.

Please give us a call on 150 and our tech guides will get the battery dropping looked into for you.

Let us know how you get on 🙂

Leanne.

Chris_B · ‎05-04-2024

@Odmalaka2011 is it because you’re playing with it more because it’s a new device?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Odmalaka2011 · ‎05-04-2024

No I'm not, I still using my old mobile more than new mobile. Once it's been fully charged without doing anything the battery level dropping.

My new mobile is SAMSUNG A55 5G