Can anyone help .please. the Pattern to open my phone is saying wrong pattern

[Sue249]

My phone won’t open it says my pattern input is wrong and has blocked me tried re tried chatbot no help at all .

any one any ideas .? T.i.a.

[Schockwave]

Hello @Sue249 ,

Welcome to the community,

No, but the only thing I can suggest is doing a factory reset, just hope that you have a back up so that you can reinstall everything from your back up, once you have done the factory reset.

[Northerner]

Hi @Sue249 

You normally have a second password/pin option if you forget the pattern.

If not then as @Schockwave says. 

Thanks 

[bristolian]

You're effectively asking "how do I bypass my PIN/pattern protection"? - the security that is specifically intended to secure a phone until the correct details are inserted.

EE are a network operator and can't directly assist you besides pointing you towards Android/Apple's help pages. Which do you have?

[Sue249]

Yes I have apple and android .thanks for your reply .
S W

[Mod edit: name redacted. Please do not post personal details on public boards.]

[Sue249]

I’ve always used finger print and pin .its not giving me the option to use them .thanks for your reply 🙂
S W

[Mod edit: name redacted. Please do not post personal details on public boards.]

[bristolian · Accepted solution]

FYI you have a short time after posting to edit, negating the need to post multiple short replies.

Apple guide to unlocking phones - https://support.apple.com/en-gb/118430?iphone-authentication-type=iphone-with-face-id 

Android guide to unlocking phones - https://support.google.com/android/thread/200166141/why-my-android-is-not-accepting-pattern-lock-eve...