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Annual check up

flat2man
Visitor

‎10-09-2024 08:48 AM

Hi, 

I went into my local EE shop to enquire about having an annual service check done on my phone, only to be told they'd stopped doing them in June this year. If that is the case why can I still book it through the my EE app? I just want some clarification whether I was being fobbed off or not. Thanks in advance 

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2 REPLIES 2
threej
Valued Contributor
Valued Contributor

‎10-09-2024 09:15 AM

maybe they have not updated the app or or maybe only your local shop has stopped doing it have you tried a different ee store. it says on the ee website that they still do them, try ringing another store.

please put a thumbs up if this help an press solved  

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Rach_H
EE Community Support Team

‎10-09-2024 12:15 PM

Hi @flat2man,

Welcome to the Community!

We do still offer device MOTs, but this might not be available in your local store. Are you able to view the options to book this elsewhere in your EE app?

Rach

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