I called EE as had to top up anyway and asked why the signal was rather bad in my area. With this, the following nightmare started and now there's no way out unless I change network provider and change number. I don't want to change my number! Maybe someone can help, so here is goes:
- I asked why the signal had been bad. Got told I would need a new SIM card and one would get sent in the post. Dude did NOT tell me that my current SIM would immediately get deacticated!!!
-from then on, my current SIM did not work anymore. Called again next day. Tried to insert the new SIM, which I had received by then. Phone said "enter restriction code". No idea what it means by restriction code, tried PUK number and PIN, neither worked. So I called again. The STUPID woman didn't know what the restriction code is, and gave me a one hour waffle "you need a new phone". Sounds like a scam to me, deactivating people's SIM cards and then saying "you need a new phone if you want your new SIM to work"!!!
- same woman clearly didn't know what she was talking about, waffled trash about my phone which is a NOKIA, said Nokia is Japanese - newsflash, it's Finnish. She kept waffling "you need a new phone". She then said "go into your phone's "about" section. My phone doesn't have an about section, did she mean the menu? She then waffled some more trash about "the phone doesn't work then". Phone worked just find until EE deactivated my SIM without telling me!!! Never had an "about" section but if she means the menu then why not say so?
- I called again, this time asked whether the new SIM might not work because I still got an Orange SIM in there and the phone is locked to Orange. Next stupid woman denied this and said using an EE SIM should work even if the phone is locked to Orange. This is NOT true, when the change happened from Orange to EE I tried an EE SIM card the phone did not accept the EE SIM card! I asked for the phone to get unlocked. Woman refused, instead said "someone will call you back tomorrow". Of course nobody called me back.
- due to all this abuse directed at me and all the lies from incompetent staff who don't know what they are talking about, I want to change network provider. So again I asked for the phone to get unlocked. This got refused as EE staff deny that the phone is locked to Orange. Newsflash - it is . I will also need a PAC code as want to keep my number. I cannot text as the SIM card has been deactivated without anyone warning me that this would happen, and the phone does not accept the new SIM without the phone getting unlocked - which EE is refusing. So I need to get the PAC code without texting.
Can anyone help, I'm a severely disabled lady who relies on the phone for everything from grocery delieveries to hospitals and emergency calls and have now been left with no working phone, urgently want to change network provider due to the relentless abuse meted out on me but need to keep my number and EE are refusing to unlock the phone.
