Hello @Marceli ,
Welcome to the community,
If you have placed an order for a device, then once your order has been dispatched, you will receive notification up to the evening before delivery and another one on the day of delivery with a one hour window.
If it is a SIM card, then they are sent out by post and you should receive it within 2-5 working days.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
