Hi @Dixiedoo
Welcome to the Community.
If you've placed an order online, you can expect an email confirmation to arrive within 24 hours. This will detail the deal you've chosen along with any updates. It sounds like you've received this if you have information to try and track the order, which would indicate things have been successful.
If you can't track anything, there's a chance we haven't yet assigned stock to your order, and I'd love to check any expected dispatch times for you.
Can you let me know what device you're waiting for? (Please include make/model, storage size, colour, and date you placed the order).
Speak soon,
Linzi
