unable to locate documents

[nevercliff]

I have ordered a new phone and have received a message saying  - a new document for your samsung device agreement is now available to view, log in to ee.co.uk/go/login to view it, but I can't find it.  I have looked under bills & payments and plans & subscriptions, but still can't find it.

Any ideas?

[Katie_B]

Hello @nevercliff. 

Welcome to the EE Community. 

Was this an upgrade?

If yes, has your plan updated?

Katie

[suey3]

Hi

I have also received the same message, I took a new plan out in May

[Katie_B]

Hi @suey3. 

Thanks for coming to the community.

I am sorry to hear you have received this after taking out a new plan back in May. 

If you are unable to locate your documents please give us a call. 

Katie

[Deniswraith]

No

[Christopher_G]

Hi @Deniswraith 

Welcome to the community.

In the EE App, if you go to Manage > View Full Usage, can you see your documents there?

Chris

[Bree2]

I also keep getting texts about new documents, I have tried going to manage and view full usage but I am unable to locate these documents. 

[Katie_B]

Good morning @Bree2. 

Welcome to the EE Community. 

Have you just upgraded or taken out a new line?

If yes, does your EE account show your new plan?

Speak soon, 

Katie

[Edge1289]

Hello! 

I have the same issue. Where can I find the documents to view? 

This is like finding a needle in a haystack. 

[Peter_W]

Good afternoon @Edge1289.

Welcome to the EE Community. 

What documents are you trying to locate here? Is this in relation to a recent upgrade, or something else?

Also are you able to see the rest of your account details when logging in to the EE app?

Peter