placed an order on a phone insurance

[Marita5]

Hi i placed an order on a phone insurance but they didnt accept and they didnt put my money back 

[Mod edit: add title]

[XRaySpeX]

@Marita5 : Your deposit will be refunded within 7 - 10 days.

[Leanne_T · Accepted solution]

Morning @Marita5 

Thanks for coming to the community. 

Have you claimed on your insurance and this was declined? If so, have you paid the insurance excess fee? 

If you have ordered a new contract and this was not accepted, this will be refunded as @XRaySpeX has advised. 

Leanne.