order cancelled

[courtneytupperx]

why has my order been cancelled for the 2’d time? yet i have been charged £30 both times. 

[Schockwave]

Hello @courtneytupperx ,

Welcome to the community,

We would not know, you would have to speak to customer seervice about this.

If they have cancelled your order, you will receive a refund within 7=10 days.

[Chris_B · Accepted solution]

@courtneytupperx  Is this for a new contract with EE ?  If it is did you receive a email requesting you to call customer support?  If you did and didn’t call the order will be cancelled.  If you have failed the credit check your order will be cancelled.  You’ll be refunded within 7-10 days ( national holidays may increase that timeframe )   But only customer support can really answer this question for you.  

[courtneytupperx]

could the reason it was cancelled that my ID hasn’t been verified on the account? 

[XRaySpeX]

No, cuz you don't need an a/c to make an order.