Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No order confirmation

Badboydaz
Explorer

‎20-12-2024 11:49 AM

Placed order today for iPhone 16 pro max filled all direct debit etc and took £30 upfront payment but received no order confirmation 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎20-12-2024 12:09 PM

Hi @Badboydaz 

You'll receive an email when your order is processed. 

Check your junk/spam folders. 

You can then check EE order tracking 

https://ee.co.uk/help/orders/

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Badboydaz
Explorer
In response to Northerner

‎20-12-2024 02:33 PM

Ok thanks and will keep checking folders 

0 Helpful
Leanne_T
EE Community Support Team

‎20-12-2024 04:14 PM

Hi @Badboydaz 

Thanks for posting on the community. 

If you have no email confirming the order after 24 hours, please get in touch with our sales team to get the order looked into 🙂

You can find ways to contact us on the Contact Us page. 

Thank you. 

Leanne. 

0 Helpful