my order reference

Shona94 · ‎05-07-2026

To Who this may concern,

on the 29th of June I Order a new Samsung phone , reference xko*********.

Please can you let me know when I will receive this please?

I have tried to track it but I just received an error message and to try again, I tried this 3 times.

I would be grateful for an update asap please?!

Kind regrads

Shona

[Mod edit - removed order number, full name and mobile number. Please do not post personal or account details in the community]

XRaySpeX · ‎05-07-2026

This will not concern anyone here. This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎05-07-2026

Hi @Shona94

You'll need to speak to EE CS on 150 if the tracker is not working.

You should download the DPD app as well becase you'll need a pin and it will update you on delivery.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎05-07-2026

@Shona94 You have an order reference number not a tracking number. You’ll get a tracking number once a device is allocated to you. The order number is automatically generated and sent to you when you place an order and until a device is allocated you can’t track nothing,

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Ali_A · ‎06-07-2026

Hi @Shona94

Please check your junk/spam folder if you've received a follow-up email confirming your has been processed, or letting you know there was a problem.

If you've not received any follow-up email, you'll need to give our Customer Service team a call using the number on our Contact Us page, where a guide in the Digital Sales team can discuss the reason your order could not be completed.

Ali