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iPhone 17 pro max

semiilou92
Contributor
Contributor

‎30-09-2025 02:35 PM

It saying that I’m awaiting date for iPhone 17pro max is that mean I’m in the que for a iPhone pre order  ??? 

0 Helpful
13 REPLIES 13
Christopher_G
EE Community Support Team

‎30-09-2025 05:58 PM

Hi @semiilou92 

Welcome to the community.

Have you submitted an order? If you have, let me know which model, colour and memory size you chose and I'll check the stock level/estimated delivery information for you.

Chris

Northerner
EE Community Star
EE Community Star

‎30-09-2025 05:58 PM

Hi @semiilou92 

You'll need to keep watching your email and EE order tracking: https://ee.co.uk/help/orders

You should also download the DPD app.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
semiilou92
Contributor
Contributor
In response to Christopher_G

‎30-09-2025 08:33 PM

iPhone 17 pro max in the orange colour and 256gb 

0 Helpful
semiilou92
Contributor
Contributor
In response to Christopher_G

‎30-09-2025 08:36 PM

And I also ordered it on Friday 26th sep 

0 Helpful
semiilou92
Contributor
Contributor
In response to Christopher_G

‎01-10-2025 02:26 PM

Hi did you find out the time on iPhone 17pro max ? Thanks 

0 Helpful
willwjaj
Investigator
Investigator
In response to semiilou92

‎01-10-2025 03:06 PM - edited ‎01-10-2025 03:07 PM

I am still waiting for my iPhone (the exact same one as yours, except in dark blue), which I ordered on September 17th, during preorder week.

Preorder week was from September 12th to 19th.

You ordered it on September 26th, meaning it's not a preorder; it's just a regular order. As a result, you probably won't receive your phone until late October or later, as people who have pre-ordered will be the priority in getting their phones first.

 

0 Helpful
Christopher_G
EE Community Support Team
In response to semiilou92

‎01-10-2025 04:58 PM

Hi @semiilou92 

Thanks for getting back to me.

The current estimated delivery time for the iPhone 17 Pro Max 256GB in Cosmic Orange, is to 'expect dispatch in more than 28 days'.

Orders are dispatched on a first come, first served basis, clearing the oldest orders first. DPD will be in touch with you when it's ready to be delivered.

Thank you for your patience so far.

Chris

semiilou92
Contributor
Contributor
In response to Christopher_G

‎02-10-2025 08:48 AM

i don't understand when the pre order was before the date i ordered it and i will got to wait ? so now your saying the end of October is that right ? 

0 Helpful
Peter_W
EE Community Support Team
In response to semiilou92

‎02-10-2025 11:47 AM

Hi @semiilou92.

These estimates are for brand new orders placed today. 

If you ordered earlier than this, then you will be further along in the queue. Please keep an eye on your texts like @Christopher_G mentioned and you should get an update from DPD when it's on its way.

Peter