iPhone 15 Pro Max 256gb Black Titanium

[Vincent19891]

So apparently from Friday the 27th my phone is at the DPD warehouse. To be told that I will have to wait 2-3 working days, if I don’t receive by then to contact EE again. But also been told that my phone was at the DPD warehouse since the 25th, waiting to be picked and allocated, I was told as soon as it’s at DPD 24hrs from then. No one at EE seems to know what is going on. 

[James_B]

Hi @Vincent19891,

Have you received a delivery notification from DPD?

If you haven't, you'll receive a text from them as soon as stock has arrived to fulfil your order.

James

[Vincent19891]

I have been told it’s in stock that’s why I’m saying this. 

[James_B]

Hi @Vincent19891,

All Pro Max variants are still on back order at the moment.

James

[Vincent19891]

Ok why have I been told it’s in stock by ee? 

[James_B]

I'm sorry if you've been given inaccurate information @Vincent19891 

I can confirm it is still on back order, with orders being fulfilled on a first come, first serve basis.

James

[Vincent19891]

So you can see my order personally? 

Thanks 

[James_B]

No, we can't access your account via the community forum @Vincent19891 

James

[Vincent19891]

 can you see the conversation if your saying they are on back order why would they say this if isn’t true?  I’d rather be told the truth then palmed off with information that isn’t true. 

[James_B]

Have you received a text from DPD @Vincent19891?

James