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iPhone 15 Pro Max 256gb Black Titanium

Vincent19891
Investigator
Investigator

‎30-10-2023 09:18 AM

So apparently from Friday the 27th my phone is at the DPD warehouse. To be told that I will have to wait 2-3 working days, if I don’t receive by then to contact EE again. But also been told that my phone was at the DPD warehouse since the 25th, waiting to be picked and allocated, I was told as soon as it’s at DPD 24hrs from then. No one at EE seems to know what is going on. 

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13 REPLIES 13
Vincent19891
Investigator
Investigator
In response to James_B

‎30-10-2023 04:35 PM

No not yet. 

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James_B
EE Community Manager
EE Community Manager
In response to Vincent19891

‎30-10-2023 04:59 PM

I think that is where the confusion has come in @Vincent19891 

You'll receive your dispatch notification directly from DPD when they schedule your delivery.

James

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ColinDak
Established Contributor
Established Contributor
In response to James_B

‎03-11-2023 02:31 PM

Can I ask a simple question - if they are being dispatched on a first come first served basis, then why have people on this community received their handsets when their order was placed after mine? Same handset, same memory capacity and same colour… doesn’t seem first come first served. 

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James_B
EE Community Manager
EE Community Manager
In response to ColinDak

‎03-11-2023 02:48 PM

Hi ColinDak,

Sorry, we can't view individual orders via the community forum.

Our Customer Care Team will be happy to answer any queries you have regarding your order if you get in touch.

James

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