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iPhone 14

Lorcanmcl
Investigator
Investigator

‎31-10-2022 01:52 PM

Is there a delay on the iPhone 14 128gb Midnight? It was supposed to arrive today and I was garunteed by 3 agents on the phone that it would be. However order tracker has still not changed and called back today and no one seems to have a clue what’s going on. Is there anyone that can tell me what the delay is and how long it will be. I need new phone asap and will have to cancel and leave EE if it doesn’t arrive very shortly.

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎31-10-2022 01:59 PM

@Lorcanmcl  Have you received a tracking number ?  Has DPD contacted you about a delivery time slot for today ?    

you can create a DPD account and use the same email address you use for EE.  From there you can then see any pending deliveries for you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Lorcanmcl
Investigator
Investigator

‎31-10-2022 02:05 PM

Yes I have a tracking number which works on EE website and says order confirmed (this has not changed since I ordered on Friday) however it says invalid on DPD and I have had no communication from them.

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Chris_B
EE Community Star
EE Community Star
In response to Lorcanmcl

‎31-10-2022 04:26 PM

@Lorcanmcl  Just to check that number doesn’t start with an XKN or a XKO ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Lorcanmcl
Investigator
Investigator
In response to Chris_B

‎31-10-2022 04:28 PM

It starts with XKN, why?

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Lorcanmcl
Investigator
Investigator
In response to Lorcanmcl

‎31-10-2022 04:28 PM

Sorry it’s xko 

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