Upgrade to IPhone 14

[GerryTStuart]

• Ordered 4th Oct ….now 30th but no sign of delivery. I’m told “coming soon” , whatever that means….supposed “updates”  on emails do not deliver any updated information. I have no idea of the delivery date - could be sometime never….Poor service.

[Chris_B]

@GerryTStuart  All models of the iPhone 14 are available within 1 day only one has a 7 day waiting time.    Are you sure you ordered the iPhone 14 and not a iPhone 14 Pro/Max ?  As these have different waiting times up to and over 28 days. 

[Lorcanmcl]

Which one is that has a 7 day wait? I ordered a black iPhone 14 and was told it would be delivered today and haven’t heard anything, phoned and one agent says it’s out of stock the other says it’s in, every single person I have spoke to says different things. This is now the 4th time of ordering, I was garunteed it would be delivered today and this morning I was told it may not even be delivered this week. Does anyone have any idea what is going on and how long the wait time actually is?

[James_B]

Hi @Lorcanmcl,

It's the iPhone 14 128GB Blue.

Our Customer Care Team will be happy to check the status of your order if you get in touch.

Thanks

James

[Lorcanmcl]

I already did this and they say delivery is scheduled for today they know nothing more than that. But if It was coming today I would have a message from DPD, Which I don’t. 

[James_B]

Hi @Lorcanmcl,

Were they able to provide you with the DPD tracking number?

James

[Lorcanmcl]

No they weren’t as it hasn’t been dispatched yet but they have no reason for this either.

[James_B]

When was your order placed @Lorcanmcl?

James

[Lorcanmcl]

Friday 28th.

[James_B]

Hi @Lorcanmcl,

I would expect your order to be dispatched today for delivery tomorrow. If you don't receive an update from DPD by 11am tomorrow, please get in touch with Customer Care.

James