iPhone 14 pro order for store delivery

[Ceige]

Hi,

I pre-ordered the iPhone 14 pro and requested for it to be delivered to the store and got confirmation yesterday that DPD had my order.

However, I have not heard anything from DPD via text or email(including spam folders) and whenever I try to get an update from the EE order tracking page it’s says it can’t provide an update with my XKO order number. 

Is there any easy way to find out if my phone is ready from pick up from the store?

[Ceige]

Update for everyone else, my XKO order number now seems to be working on the EE order tracking page

[Northerner]

Hi @Ceige 

Have you tried calling the store to see if your device has arrived?

Thanks