The EE Community

I was quoted at my door 35.00 with no change for 2 years! That was the only reason I signed up to E.E , my latest bill is 51.00 something pence ! Will somebody please explain to me why , please don't ask me to ring because I can never get through. I ...

5G Smart Hub - connection keeps dropping, ping shows 3.9% packet loss

We've had 5G broadband from EE for about 9 months now.  I don't know if EE did a software update (the system log on the Hub is useless, only noting when you've logged in) but our connection has in the past few days gone from being rock solid to total...

WiFi 7 upgrade

New WiFi hub smartly picked up all the devices previously registered to my 6 hub. Saved a lot of time. The problem is that any new registering to the house WiFi only picks up the old hub and password. Good job I kept a photo of the old password detai...

Rude community ee staff

Hi EE Team, I just wanted to raise a concern that’s been on my mind. I recently had an interaction with someone on the EE Community who holds a “Community Star” badge — and I have to be honest, the tone and attitude I received from them was really di...

Router running on 4g, no broadband

Hi, I have been through the EE diagnostic bot text message thing twice and all it tells me to do is turn the router off for 2 mins, which does not fix the problem. Since Friday evening my smart hub has had the white light lit, meaning I'm running on ...

Logging in to EE app from overseas

Test again , despite its promise to allow “access any time, anywhere” I was unable to log in to the EE app when travelling overseas this week. When is EE going to fix this? And if no plans to fix it, don’t say that the app offers access from anywhere...

Return

I have purchased a PS 5 pro two days back I didn’t opened it now how to return it what’s is way and process to return.

Upgrade

I upgraded today but seems to have lost my discount now - please can you help I have two phone numbers mine and my sons