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iPhone 13 Pro Max 512GB non return fee

hamid336007
Established Contributor
Established Contributor

‎15-09-2022 10:41 PM

Hi,

 

I have upgraded to the 14 with Anytime Upgrade and should receive it tomorrow (16/09) .

 

Can someone confirm how much I am expected to be charged if I want to keep and not return my old device (13 pro max 512gb)

 

thanks

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10 REPLIES 10
bazza12
Established Contributor
Established Contributor

‎16-09-2022 06:54 AM - edited ‎16-09-2022 06:55 AM

If you don’t return the phone assuming ur on anytime upgrade a £495 charges would be applied to your next  bill 

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hamid336007
Established Contributor
Established Contributor
In response to bazza12

‎16-09-2022 01:43 PM

HI Bazza,

 

are you 100% sure? that was the fee for the 12 pro max but i suspect it has increased this year

 

 

thanks

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matsmad7
Established Contributor
Established Contributor

‎17-09-2022 11:13 AM

Has anyone got an answer for this? as no one at EE has a direct answer i've been told 3 different prices 

 

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hamid336007
Established Contributor
Established Contributor
In response to matsmad7

‎17-09-2022 04:52 PM

i've called 3 times and no one was able to give an answer either.

 

what prices were you quoted? @matsmad7 

matsmad7
Established Contributor
Established Contributor
In response to hamid336007

‎17-09-2022 05:11 PM

Well…. Been quoted £1080 twice one said £666 and another said £295 and I saw the price on this thread. 

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asimtahraf
Contributor
Contributor

‎22-09-2022 05:49 PM

I’m in the same situation. Nobody at EE knows and they all give different values.

I’ve sold my 13 Pro Max now that I have the 14 Pro Max thinking it would be the same £495 that it is every year. But now I’m uncertain and haven’t heard anything?

 

Has your return pack arrived to quote you a figure? Someone at EE just told me £900 and I sold my 13 Pro Max for £700….. So I fear I may lose £200 now!

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deejaybenji
Valued Contributor
Valued Contributor

‎22-09-2022 05:54 PM

You should get an email from EE saying about the trade in, mine was £495 for a 256gb 13 Pro Max.

Sold the phone for £730 as it made more sense to do it that way! 

asimtahraf
Contributor
Contributor
In response to deejaybenji

‎22-09-2022 05:56 PM

Oh that’s good if it’s £495.

I received the phone on the 16th and haven’t heard anything since. 

 

I do the same every year, but someone at EE just told me it was £900… and I started to panic a little lol.

£495 sounds right for me too as I’m also supposed to return a 13 Pro Max 256gb.

Thanks for that! I’ll await the email 🙂

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deejaybenji
Valued Contributor
Valued Contributor
In response to asimtahraf

‎22-09-2022 06:03 PM

I got my email last Friday which was delivery date so check your inbox, it might be different for the 512gb one but I was told 100% £495 was my non trade in fee so I just sold it privately as mentioned. 

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