22-09-2022 01:12 PM
22-09-2022 03:32 PM
Hi @Linfield69
Welcome to the community.
When did you order the SIM? Was it a brand new connection or a replacement?
Chris
22-09-2022 04:33 PM
Ordered new phone 13th September no sim card with it
22-09-2022 04:45 PM
Sorry to hear that, @Linfield69.
If it was an upgrade, you should be able to continue using your own SIM card. If it's a brand new connection, it would be best to order a replacement SIM card through our Mobile Care team.
