iPHONE 14 PRO MAX ORDER

[Mwaterston]

Hi,

I ONLY ORDERED LAST NIGHT SO NOT REALLY A BIG DEAL YET, BUT I HAVENT RECIEVED ANY TRACKING CONFIRMATION FROM SHIPPING. IS THIS PHONE STILL IN STOCK AND DESPATCHED 24 HOURS AFTER RELEASE?

THANKS, mICHAEL

[Mwaterston]

Hi Christopher,

i know this was back in febuary, is this still the case?

ordered my 14 pro max last night at 7pm but havent had any shipping confirmation email?

please advise.

kind regards, Michael

[Mwaterston]

@Katie_B @James_B  sorry to pester i just noticed you 2 both reply often to queries

[Katie_B]

Hi @Mwaterston. 

Thanks for ordering with us. 

What colour and memory size did you go for?

Katie

[Mwaterston]

Hi Katie,

went for deep purple and 125gb

[Katie_B]

Hi @Mwaterston. 

I am unable see any stock information for the iPhone 14 Pro Max 128GB Deep Purple. 

I'd recommend giving us a call so our customer care team can look into this further. 

Katie

[Mwaterston]

Hi is there any update?

i don’t have the capacity to call right now?

[Mwaterston]

Hi i recently upgraded my contract, instead of going for the 15 pro max i went for the 14 pro max in deep purple 128gb.

i recieved my order conformation and my tracking but have noticed on the my EE app that the £120 i have paid upfront is saying "credited to next bill" is this just a processing error until i recieve my order? only ordered it on wednesday night (it is only the friday morning) also still cant track and had no DPD update.

Please advise if the iphone is just limtied stock and will take a while to despatch, or if there has been an error

[Mwaterston]

is there a contact email address i could mail? @Katie_B 

[Leanne_T]

Hi @Mwaterston 

Sorry we have no email address, you can find ways to get in touch with us on the Contact EE page. 

Leanne.