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i cant track my phone

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chebarrow55
Visitor

‎04-05-2025 02:12 PM

hello I ordered an iPhone 16 pro max in black titanium around yesterday and I was told in the confirmation email I would get an sms text when my phone is getting delivered I just would like to know is it normal to take this long because I've never ordered I contract phone before thank you.

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Northerner
EE Community Star
EE Community Star

‎04-05-2025 02:14 PM

Hi @chebarrow55 

Yes, it maybe your order is yet to be processed. 

If you want more information you'll need to speak to EE CS directly. 

https://ee.co.uk/help/contact-ee

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎04-05-2025 02:14 PM

Hi @chebarrow55 

Yes, it maybe your order is yet to be processed. 

If you want more information you'll need to speak to EE CS directly. 

https://ee.co.uk/help/contact-ee

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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