Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71499 Views
  • 124 replies
  • 15 Helpful

New SIM card for pay as you go

I was told I needed to upgrade from my old pay as you go plan by the end of the year as it was an old 3g plan. I rang and they said that I would need a new sim card. I ordered one and had a message to say it had been despatched on the 22nd October, I...

garyfield by • Investigator
  • 471 Views
  • 1 replies
  • 2 Helpful

iPhone 13

I’m waiting for my delivery of my iPhone 13 and I have no tracking number. My account number is xxxxxxxxx and my email is xxxxxxxxxxxx@xxxxxxxxxx regards xxxx xxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Ps5

Ordered a ps5 bundle yesterday received email saying thanks for you order however has no order number or that on email

Router delivery

My fibre optic bb should be installed on Monday 07/11 but still no sign of router delivery.Should I be worried? 

Wyliuxx by • Explorer
  • 418 Views
  • 1 replies
  • 0 Helpful

Ordered a switch

I ordered a switch over the phone and was told I would receive an email from Dpd, but I haven’t received any emails, no confirmation from ee, nothing, any advice?

Kyates1 by • Visitor
  • 401 Views
  • 1 replies
  • 0 Helpful

Ps5

When I order a ps5 on the EE website it freezes before confirming my purchase. why is this?

Yoyo666 by • Explorer
  • 549 Views
  • 3 replies
  • 0 Helpful

iPhone 14 plus no update

Hi I ordered an iPhone 14 plus 128gb midnight on 2nd October however I haven’t heard anything yet do you have an update please? Thanks

Back Order Samsung

Placed an order for an S22+ 256gb in pink gold advised it’s been placed on back order just wondering how long I should expect to wait or am I able to find out if I stores got the stock and collect from there ?