Waiting for my order ! Xbox Series X

[edward_facundo]

I go for ad that I received by EE website to acquire with monthly payment a Xbox Series X and until no position about my order. The online tracker is not recognizing my order ID.

[Christopher_G]

Hi @edward_facundo

Welcome to the community.

When did you order it?
Chris

[edward_facundo]

Hey Christopher,

October 22.

Cheers,

[Christopher_G]

OK, thanks @edward_facundo.

It may be worth speaking to our Mobile Care team to double check your order.

Chris

[Ton66]

I too ordered my Xbox and revived it the following day.

[edward_facundo]

ouch 😞

I started a conversation by phone to resolve the situation, there's a lack of confirmation between two parts (bank and EE), I do received a confirmation during the creation of order about the payment, but now, seems they are waiting for this sort of "confirmation". I thought this confirmation happend during the submission of your card infos...

[James_B]

Hi @edward_facundo,

Were our sales team able to reattempt the payment?

James

[markchurchill19]

Hi I am in the same situation too order number not tracking and I received a confirmation of the 10 pound payment but nothing else what number do I phone to resolve

[Jon_K]

Hi @markchurchill19.

You can call our Customer Care team on 150 to get an update on your order. Just follow the options to speak to a customer services advisor.

Jon

[edward_facundo]

Still waiting... 😞