Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 70524 Views
  • 124 replies
  • 15 Helpful

Policies

Hi all. So I upgraded my phone, as soon as I set it up I had no service. Long story short turns out said phone was faulty proven by sales team in the shop the next day. I was now put off the phone because of this and wanted to get a different one. Th...

Gemma116 by Explorer
  • 525 Views
  • 2 replies
  • 0 Helpful

Ps5

Hello, ive placed an order for a ps5 had the confirmation email but it’s not showing anywhere in my account. Has this been successful? 

Order

So i placed an order online and I got an email saying that my order was successful and to wait for an email and text updates when it was dispatched. I have not received any update since this. I’ve looked on the forum and I’ve seen that if you get thi...

MONKEYHD by Explorer
  • 402 Views
  • 1 replies
  • 0 Helpful

SIM only Order with 24 months contract

I used perksatwork to get employee discount code of 20% for 24 month SIM only contract. I got email with order number as xxxxxxxxxxx with 20% applied.  Someone calls from ee and says this order didn't go through. Saying the discount won't be given as...

astonian by Visitor
  • 435 Views
  • 1 replies
  • 1 Helpful

order

i cant track my order

churr by Investigator
  • 816 Views
  • 7 replies
  • 0 Helpful

Apple Watch Ultra

I don’t know wether to laugh or cry, received this message a short while ago; I placed my order on the 3rd Oct, cancelled due to misleading info and re ordered on the 7th Oct, so if I’m receiving mine by tomorrow, buy the looks of things, there is li...

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Ton66 by Investigator
  • 753 Views
  • 4 replies
  • 0 Helpful

Still waiting for my phone

still waiting for my iPhone 14 protold DPD had delivered on the 21/10. No phonetold it would be delivered today 2/11. No phonewhere is my phone ?

New SIM card for pay as you go

I was told I needed to upgrade from my old pay as you go plan by the end of the year as it was an old 3g plan. I rang and they said that I would need a new sim card. I ordered one and had a message to say it had been despatched on the 22nd October, I...

garyfield by Investigator
  • 460 Views
  • 1 replies
  • 2 Helpful

iPhone 13

I’m waiting for my delivery of my iPhone 13 and I have no tracking number. My account number is xxxxxxxxx and my email is xxxxxxxxxxxx@xxxxxxxxxx regards xxxx xxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]