IPhone 14 Pro Max 128gb Space Black

Tech273 · ‎14-11-2022

Hi,

I ordered the IPhone 14 Pro Max 128gb in Space Black on 25th October. I was told I would get it within 21 days. Is there anyway I could get an update on when you will be expecting the Iphones to be in stock or even an estimate of how long I will wait to get one.

Thank you.

Schockwave · ‎14-11-2022

Hello @Tech273 ,

Welcome to the community,

Due to production problems in China, due to strict Covid restrictions, it will depend how many ordered at the same time or before you and are waiting, as orders are delivered on a first come first serve.

You will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.

If you want more information, I would suggest ringing customer service, they may have more of an idea.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎14-11-2022

Hello @Tech273 ,

Welcome to the community,

Due to production problems in China, due to strict Covid restrictions, it will depend how many ordered at the same time or before you and are waiting, as orders are delivered on a first come first serve.

You will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.

If you want more information, I would suggest ringing customer service, they may have more of an idea.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Flabdominals · ‎24-11-2022

Have you heard anything yet ? I ordered exactly the same as you on the same day. Nothing for me yet 🙄

Tech273 · ‎24-11-2022

Nope. Nothing yet.

I keep calling customer service and keep getting the same response. They keep telling me to wait a couple more days. I'm really fed up to be honest.😒

I'm going to call again today to see what's going on. Will see what they say this time.

Flabdominals · ‎24-11-2022

Let’s see if they say the same to you what they’ve told me, their next delivery for space black 128 is going to be on Monday which ours are in that delivery…….. apparently

Tech273 · ‎24-11-2022

Oh really. They refused to give me any information like that and I asked them so many times. They just told me to wait and said there's nothing else they can do other than cancel the order.

Well, thank you for that. Hopefully I'll get it by Tuesday/ Wednesday then.

Flabdominals · ‎25-11-2022

Just had a notification from DPD !!! Mine will be here Monday according to them ! Finally !

brandon125 · ‎25-11-2022

I ordered mine on 28th October and haven’t heard anything yet I keep calling and getting the same answers but this one guy I spoke to put £20 credit on my account that’s all I’ve had so far.

Tech273 · ‎25-11-2022

I got a notification today as well (I have the DPD app) although I didn't get any texts from EE which is strange.

dadams3783 · ‎27-11-2022

I'm still waiting for my iPhone 14 Pro max 128gb space black ordered on the 29/10/2022 not had any notification yet or on the dpd app guess I'm waiting another week at least.