Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64220 Views
  • 120 replies
  • 15 Helpful

EE perks

I have an EE perk code to use I’m a new customer trying to order a new phone on a monthly contract but there is no where to input the voucher code. I have completed the order right up to the checkout page it’s asking for my card details to ‘pay now’ ...

iPhone 14 Pro Max 256gb Deep Purple

Hello EE I ordered by iPhone 14 Pro Max 256gb Deep Purple on the 28/9/22 as an in store order. The sale representative stated specifically that it would be ‘up to 21 days’. He also said ‘it could be less too’. I then called EE to check what was going...

SagarJeram by Established Contributor
  • 699 Views
  • 3 replies
  • 1 Helpful

Airpods pro add to plan

I ordered Airpods Pro on add to plan for home delivery last week on 29th september and haven’t heard anything since. I’ve tried to call on 150 a couple of times but the wait times have exceeded 40 minutes and I’m calling in work lunch breaks so can’t...

Order

Good evening, yesterday and today was told I'll receive my order, still waiting. Unable to track order.