Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68184 Views
  • 120 replies
  • 15 Helpful

What phone to get next

I have the Samsung s22 plus. It has starred yo run really slow. Yes I've done all the updates and cleared the phone. I went in to store today to ask what the next best thing g to get is and I got told wait till the new one comes out and stop charging...

Keith01 by Visitor
  • 480 Views
  • 1 replies
  • 2 Helpful

Where is my SIM card?

On 18, Oct, I bought a SIM card on EE official website, but I only received xko order number. I waited for a few days and didn't receive any update text. what should I do?

Pixel 7 Pro Pre Orders - Expected Dispatch?

Hi AllDoes anyone at EE or otherwise know when Pixel 7 Pro Pre Orders will be dispatched?I got in super early to try and be first in the queue, but as yet I'm still awaiting dispatch confirmation.Can anyone provide any further information? Any other ...

Returns pack not received

I ordered a new phone about two weeks ago, it’s says I’m due to return my phone by the 27th but I haven’t had a returns pack sent to my house and I’m not paying any excess charges. I’ve requested a returns pack twice.

Resolved! New phone

Hi my phone has not arrived, it said it’s been sent back to ee

Hps123 by Visitor
  • 392 Views
  • 1 replies
  • 1 Helpful

Upgrade

I’m trying to upgrade my phone but every phone I select it says there is no suitable plan and to look for another so Iv tried every single phone they have and they still say there’s no suitable plan

Gstrack by Explorer
  • 384 Views
  • 1 replies
  • 0 Helpful

Sorry, we can't show your order details right now.

When tracking my order I get above error. It’s been over 24hrs and I have had no further communication since. The phone is a iPhone 14 and I would greatly appreciate a update; other than cannot show details.

Resolved! Early upgrade order

I placed an order 2 days ago and I got email confirmation for my order. However no email or text from DPD and nothing showing on my app. how do I know my order definitely went through when it also won’t let me track my order either. The payment is st...

CH2831 by Investigator
  • 1727 Views
  • 16 replies
  • 0 Helpful