Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 62511 Views
  • 120 replies
  • 15 Helpful

New phone

Hi I upgrade my contracts. Today coming my new phone and you send me used phone. I dont want used phone I want have a brand new. Can I cancel this and ordered new one ? 

Korbelia by Explorer
  • 433 Views
  • 3 replies
  • 2 Helpful

still waiting for my NEW phone

still waiting for my NEW phone that will be old by the time it arrives. ordered on 25th Sept. 

Shj by Contributor
  • 320 Views
  • 1 replies
  • 1 Helpful

ultra watch

1 pre confirme 2 order on track 3 good news your orden comming soon , after all this msg i have what next please 17 days of make my watch order 

JCxx by Established Contributor
  • 519 Views
  • 4 replies
  • 5 Helpful

Resolved! So confused .

Pre Ordered an iPhone 14 Pro in September.  Tracking finally said despatched in 24 hours ... its sat there on tracking like that now for 5 days, no chanhe wven though it said 24 hours expexted to be sent . Phone is going to store for pickup.  Is ther...

Lilo2 by Visitor
  • 412 Views
  • 1 replies
  • 0 Helpful

New iphone

Need a tracking number for delivery of my new iPhone Thankyou 

Lorna56 by Visitor
  • 330 Views
  • 1 replies
  • 0 Helpful

Help

I'm trying to buy a phone monthly but when I get to tbe basket part it tells me to add a phone or broadband or go on the forum. How on earth do I get past this step to buy tbe phone?!

Jaybush by Investigator
  • 495 Views
  • 6 replies
  • 0 Helpful

Delivery

I ordered my phone on the 29th September for my new upgrade. Can someone tell me how long it will be please. 

Series 8 Apple Watch

I ordered an Apple Watch last Wednesday but I’ve still not heard when my delivery will be, the details are on my EE account but no updates on where my watch is? 

Vicki39 by Visitor
  • 369 Views
  • 1 replies
  • 1 Helpful