Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65720 Views
  • 120 replies
  • 15 Helpful

Iwatch Ultra delivery

Hi, I’m just wondering if anyone has actually had an Iwatch ultra delivered ? I ordered the small green alpine loop Iwatch on 10/10/22 as this was the only one stating 7 days delivery. It’s now nearly a month later and after repeated complaints, call...

MrsE1985 by Visitor
  • 463 Views
  • 2 replies
  • 0 Helpful

Upgrade to iphone14 pro max

I upgraded my iPhone 12 days ago and as far as I can see my order is still pending. It’s iPhone 14 pro max 128gb in purple. Why the delay, anyone know

Senpa by Investigator
  • 1218 Views
  • 4 replies
  • 0 Helpful

Accusations against character & a complaint

Hi there, The purpose of this post is to discuss accusations against my character, along with poor service received from a member of staff. I believe your calls are recorded so you should be able to review this. I also wish to record my displeasure a...

OCDean87 by Explorer
  • 821 Views
  • 5 replies
  • 1 Helpful

Order update

Good Evening, I placed an order on Sunday evening for a mobile phone that hasn’t arrived yet. The number you have on file for order updates is for my mobile router so I’m not able to receive any updates. I thought it would of arrived by now.Many Than...

Yelrebmik by Investigator
  • 822 Views
  • 9 replies
  • 0 Helpful

Phone delivery

Hi I ordered my phone on 29th October 2022 still it saying date confirming what should I do

A126 by Investigator
  • 1099 Views
  • 12 replies
  • 1 Helpful

Confirmation Email

Hi There i have recently placed an order today and accidently used an email to recieve confirmation etc which i no longer have access to i am wondering if there is anyway for me to go back and change the email i used (sorted it) no longer need help

Kieran80 by Explorer
  • 424 Views
  • 2 replies
  • 0 Helpful

Resolved! Ps5

How can I get a ps5 on contract of am not an ee customer 

Taking a contract

I want to take something, I’m a new customer but it tells me to add EE number which I don’t have. How else can i take something without giving EE number. 

Do I need to unlock my phone before trading it in to EE?

I upgraded my phone and received a discount on the condition that I send back my old phone. My old phone is still locked to the EE network so I wanted to know if I needed to unlock it before sending it in. It has already been factory reset.