Update for me: rang again today as still no DPD tracking. This rep said my order was cancelled over a week ago for 'duplicate orders'. I only ordered once, originally on the 9th July. I had heard or had no emails or contact from EE since then. Nothing. And I checked junk mail too. The rep then said that they could build the same order up over the phone, so I opted to do that and was polite as the rep was doing what they could and was trying to be helpful.
Get to the end and the rep told me what the total of contract plan plus phone was. This amount was £10 more than I originally had as my 'cancelled' order. I told the rep this and they suggested maybe it was a new plan or additional line/broadband discount. I said nope, it was definitely an upgrade and I definitely haven't got or ordered anything to do with EE broadband. Anyway, I then go on the website while I'm still on the phone. Add the same phone (Z Fold 7 512GB, Blue Shadow) to the basket with all the same addons and contract and months' agreements. Comes to the £10 less that I originally ordered again, but the website quoted 'technical issues' and to 'ring 150'. The rep on the phone - since I was still on the line - was confused and said they could only do what they could see, which would cost me £10 more per month.
I thanked the rep since they were trying to be helpful and could only do what they could see on their system, I guess. I said I'm going to cancel completely and get the phone through somewhere else like Samsung themselves. Because I was upgrading, I 'upgraded' my plan to a sim-only deal instead. The total of getting the phone through Samsung with preorder discounts on finance + upgrading my contract with EE to a sim-only deal is pretty much what I would have paid to EE monthly if they'd allowed me the original order.
I won't get the phone from Samsung until August 1st now, but at least it's coming.
Very, very frustrated with EE.
