Xbox series x

[Soco85]

Trying to add a Xbox series to my monthly mobile plan (£42 a month) won’t allow it but I can purchase one or apply for EE finance. Anyone know why?

[Leanne_T]

Hi there @Soco85 

Thanks for coming to the community 🙂

Do you have a pay monthly account with a mobile device or SIM Only plan?

How long have you had the mobile contract? 

Thanks 🙂

Leanne.

[Soco85]

Have both and a watch been a customer for a good few years and not missed a payment 

[James_B]

Hi @Soco85,

Our mobile guides will be happy to check your eligibility to purchase add to plan products on your mobile account if you get in touch on 150.

James

[Soco85]

Tried ringing numerous times to be sent a message to say follow the link which doesn’t work

[James_B]

Hi @Soco85,

If you select option two at the start of your call, you'll be able to select an option to speak to a mobile guide.

Hope this helps.

James