22-06-2024 11:16 AM
Just need a bit of advice can I take a return into an an EE shop and also how do you put in a complaint about the service because my service was absolutely shocking? I put in an order for a phone and instead of sending me the phone they sent me out the watch instead and I didn’t want the watch and now I can’t add my phone to, my EE customer I have got to wait for them to come back to me with an answer. It’s not fair.
22-06-2024 12:18 PM
@Ema204 No you don’t return the watch to a store. You need to call customer services so a returns package can be sent to you.
22-06-2024 12:45 PM
Just found out they watched doesn’t actually exist on my account so I’m in a bit of a
22-06-2024 02:32 PM
Welcome to the EE Community, @Ema204
I'm sorry to hear you received the wrong device.
What were you advised when you called to arrange a return?
James