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Returned

Ema204
Investigator
Investigator

Just need a bit of advice can I take a return into an an EE shop and also how do you put in a complaint about the service because my service was absolutely shocking? I put in an order for a phone and instead of sending me the phone they sent me out the watch instead and I didn’t want the watch and now I can’t add my phone to, my EE customer I have got to wait for them to come back to me with an answer. It’s not fair. 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Ema204  No you don’t return the watch to a store.  You need to call customer services so a returns package can be sent to you.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Just found out they watched doesn’t actually exist on my account so I’m in a bit of a

James_B
EE Community Manager
EE Community Manager

Welcome to the EE Community, @Ema204 

I'm sorry to hear you received the wrong device.

What were you advised when you called to arrange a return?

James